Software Help-Desk, Bug fix, and Update cover SharmerPC provides all of its customers free telephone support for all of the products on both warranty and maintenance. When software updates, bug fixes, and in-depth software support are required, a separate contract is available as an additional service to existing or new hardware contracts. The contract is registered with the source of the software to ensure that the most up-to-date versions are available on a "budged" SharmerPC CD. OS patch updates are also available on CD.